General terms and conditions of sale

1.0. General points

1.1 Our service

Lotus-Protection puts everything in place so that you can benefit from quality products. Our priority is your satisfaction and our goal is to provide you with an impeccable service.

1.2 How to contact us

All correspondence should be addressed to Magasin Cérès, Lotus Protection, Place du Marché 4,
CH-2300 La Chaux-de-Fonds.

You can contact us by e-mail at this address :

If you have any comments or questions about this privacy statement on the Website, or if you wish to update information about yourself or exercise your rights, you can contact us by email  or by post:

Magasin Ceres, Lotus Protection, Place du Marché 4, CH-2300 La Chaux-de-Fonds

2.0. Offer

2.1. The offers of Lotus-Protection are intended for customers of legal age and with the appropriate discernment.

3.0. Orders and deliveries

3.1. Orders are placed on the website If it appears after confirmation of the receipt of the order that an article is not deliverable, the order is simply cancelled, without the customer being able to make any claim.

3.2. In the event that Lotus-Protection is unable to meet a delivery deadline, the customer may cancel the order by notifying the customer service department in writing within 30 days of confirmation of receipt of the order.

3.3. Available items are shipped by mail within approximately 3 to 5 business days after receipt of your payment. A contribution to shipping costs is charged. Lotus Protection can not be held responsible for delays linked to the services our partners in logistics.

NOTE: Lotus Protection does not deliver its packages in P.O. Boxes and also does not deliver any goods to minors or individuals under guardianship without written permission of his/her legal authority (parents or guardian).

3.4. Our commitment to deliver is void in case of failure or non-compliance with supply deadlines from our own supplier and insofar as this unavailability is not attributable to Lotus Protection.

3.5. The customer undertakes to check immediately that the goods delivered are in accordance with those ordered; complete and in perfect condition. Damage to the delivered goods must be reported to the transport company and to Lotus Protection as soon as possible, but at the latest within five calendar days of delivery. In the event of a complaint, all parts of the original packaging must be retained. The customer can only dispose of them after written agreement from the transport company or Lotus Protection.

3.6. Prices

Lotus Protection has the right to change its prices at any time. The price in force is the one published on the date of the order. Price changes that occur after the order are not taken into consideration.

Delivery costs vary according to the total amount of the order and the country. VAT is included in all prices for purchases within Switzerland. Swiss VAT is deducted for foreign purchases, payable upon receipt.

4.0. Return or exchange of goods.

4.1. Damaged or lost goods by the customer himself will not be refunded.

4.2 Return or exchange of goods

Lotus-Protection is responsible for the following defects: transport damage, partial deliveries (taking into account availability), manufacturing or packaging defects. In one of these cases, after control by us, the defective goods will be replaced.

5.0. Right of termination/withdrawal

5.1. Withdrawal policy

The following withdrawal policy applies to contracts for goods that can be sent as a package via a transport company. As a customer, you have the right to withdraw from this contract within fourteen days. The withdrawal period is fourteen days from the date on which you or a third party commissioned by you, with the exception of the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us at this address

Ceres Store
Lotus Protection
Place du Marché 4
CH-2300 La Chaux-de-Fonds


By a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.

In order to comply with the withdrawal period, it is sufficient to send your declaration before the end of the withdrawal period.

5.2. Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received by us from you on the conclusion of the contract, with the exception of the delivery costs, within 14 days from the date of receipt of the notice of withdrawal from this contract. We will not charge you any fees for this refund. We may refuse the refund until we receive the returned goods, or until we receive proof of shipment of the goods, if earlier.

You are required to return or hand over the goods without delay and at the latest within fourteen days from the date you notified us of your withdrawal, to the following address

Magasin Ceres
Lotus Protection
Place du Marché 4
CH-2300 La Chaux-de-Fonds

This period is respected if you return the items to us before the expiry of the 14-day period.

All direct costs related to the shipment of the goods are at your expense. You will only have to pay for any loss of value of the goods if this loss of value is due to handling that is not necessary to examine the nature, characteristics and functionality of the goods.

5.3. Exclusion of the right of withdrawal

The right of withdrawal does not exist for contracts

  • for the delivery of goods that are no longer in their original packaging after delivery.

6.0. Liability

Liability for damages due to impossibility of performance, breach of contract, fault at the time of conclusion of the contract or quasi-delict is excluded, except in the case of intent or gross negligence. Any liability for indirect and consequential damages resulting from use, inadequate performance or loss of performance is excluded.

The total responsibility for the use of what is offered on the website lies with the user and does not involve the company Lotus Protection or Magasin Cérès in any way.

Lotus Protection declines all responsibility in case of lack of knowledge, lack of training, lack of professionalism as well as misuse and this concerning all products presented on the site

In case of purchases on a professional basis, the company will not incur any liability for any indirect damage because of the present ones, business interruption, loss of profit, damage or costs, which could arise from the purchase of products.

7.0. Data protection

7.1. Lotus-Protection undertakes not to sell, rent or exchange your personal data.

7.2. Protection of personal data.

We maintain appropriate technical and organizational security measures to protect the personal data collected against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

7.3. Duration of retention of your personal data

The data is kept for 10 years after the end of the contractual relationship.

The customer has the right to consult and/or request the definitive deletion of the data.

To do so, please contact:

Communication of personal data

7.4. Cookies

Cookies are the equivalent of text files, stored on the terminal of the Internet user. The website uses cookies to make it more user-friendly and functional. With the help of these files, it is possible, for example, to display information tailored to personal interests on a page. The use of cookies also enables the use of security functions to protect your privacy. The sole purpose is to adapt our offer to the wishes of our customers and to make the use of the site as comfortable as possible. This also includes the functionality of the shopping cart or the choice of language, as well as the login process. You can deactivate cookies in your browser settings (e.g. under “Settings” or “Internet Options”). Please note, however, that some of the functions of your website will not function properly by disabling the use of cookies.

7.5. What personal data we may collect

Cookies allow us to provide information about your website usage, IP address, browser type and operating system. In order to process your online purchases, we may also collect your payment information as well as information about your preferred products and your shopping behavior. In addition, we may collect your contact information (including your name, e-mail address, telephone number and fax number) through the communication channels provided on the “Contact” and “Login” pages of the Website. You may also voluntarily provide us with other information about yourself in connection with your inquiries or comments. However, please do not provide us with more personal data than is necessary to enable us to respond appropriately to your inquiries and comments.

7.6. Use of personal data collected

We use your Personal Information to (1.) respond to your comments or inquiries; (2.) process your online purchases; (3.) connect you with Lotus-Protection business associates; (4.) improve the Website; (5.) diagnose problems with our servers. If you choose not to provide Personal Data about yourself, we may not be able to provide the above services.

7.7. Registering as a customer

If you register as a customer, we may collect the following personal data from you:

  • Contact information (e.g., your name, postal or e-mail address, fax number and telephone number)
  • Your date of birth
  • Payment information (e.g. bank account or credit card information);
  • Tax information in accordance with applicable law
  • Your password
  • Your product preferences and shopping habits (to provide you with the best possible site design and information)

We may collect other personal data in exceptional circumstances. If we need to process this type of personal data about you, we will ensure that there is a valid legal basis for doing so (for example, your explicit consent).

We may use the information we collect about you to:

  • Manage your registration as a customer
  • Create and manage your online account and respond to your requests
  • Process your orders for products or services
  • To process your order
  • Communicate with you
  • Provide your name, address, phone number or email address to your sales associate/personal advisor (to ensure the best possible support for any product questions, etc.)
  • To facilitate your use of the website through the use of cookies (e.g., to provide shopping cart features when shopping, to remember your login credentials and language preference, etc.);
  • Optimize the website, including tracking and monitoring your use of the website through the use of cookies, and diagnosing problems with the software or hardware we use
  • Perform accounting, auditing, billing and collection tasks and comply with applicable legal requirements, industry standards and our policies.

Providing us with your personal data allows us to be able to provide the above services to you.

7.8. Links to other websites

The Lotus-Protection Website may contain links to other websites maintained by third parties whose information and privacy practices are different from ours. We are not responsible for the information or privacy practices of third parties. We encourage you to review the privacy statements of third party sites before using them or submitting personal data or other information to or through them.

7.9.a. Updating of this privacy statement on the Website

Lotus-Protection reserves the right to change this Website privacy statement at any time. If we do so, we will update the effective date and such changes will become effective upon posting on the Website. We encourage you to periodically review this Website Privacy Statement.

7.9.b. Advertising and newsletter

The data collected may be analysed and used for marketing and advertising purposes. For this purpose, the company creates target groups which enable it to inform customers individually about its offers and other services. However, the customer has the option of opting out of the advertising at any time. If they no longer wish to receive such advertising, they can simply inform the customer service department. Such a decision only affects the advertising in connection with Lotus Protection. Every customer can subscribe to an electronic newsletter and unsubscribe easily and at any time.

8.0. Vos droits

En vertu de la loi applicable, vous pouvez disposer d’un droit d’accès aux données personnelles vous concernant, d’un droit de rectification, de suppression ou de blocage de ces données et du droit de vous opposer à certaines activités de traitement de données. Pour exercer vos droits, veuillez adresser une demande par écrit à l’adresse électronique ou postale indiquée ci-dessous, sans oublier de mentionner vos coordonnées.

8.0. Your rights

Under applicable law, you may have the right to access your personal data, the right to rectify, delete or block such data and the right to object to certain data processing activities. To exercise your rights, please send a written request to the e-mail or postal address indicated below, including your contact details.

9.0. Lieu de juridiction et loi applicable

Les présentes conditions générales de vente peuvent faire l’objet de modifications à tout moment. Seul le droit suisse est applicable. Le for est au siège du Lotus Protection – Magasin Cérès Bio – 2300 La Chaux-de-Fonds.

En cas d’incertitude, de mauvaise interprétation ou d’éclaircissement d’un passage controversé, seule la version française fait foi.

La Chaux-de-Fonds janvier 2021, Magasin Cérès, Lotus Protection, Place du Marché 4,
2300 la Chaux-de-Fonds, Switzerland


9.0. Place of jurisdiction and applicable law

These terms and conditions are subject to change at any time. Only Swiss law is applicable. The place of jurisdiction is the Lotus Protection headquarters – Magasin Cérès Bio – 2300 La Chaux-de-Fonds.

In case of uncertainty, misinterpretation or clarification of a controversial passage, only the French version is valid.

La Chaux-de-Fonds January 2021, Magasin Cérès, Lotus Protection, Place du Marché 4,

2300 la Chaux-de-Fonds, Switzerland

In absolute terms we all have the God’s power within us and everything has always been within us. However, at this present time, to remain in full attention and intention despite the constant aggressions linked in particular to radiation, has become a feat of a great master.


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